NAME RT::Extension::CustomFieldsOnUpdate - edit ticket's custom fields on reply/comment DESCRIPTION This extension adds often requested feature - update of ticket's custom fields on reply and comment. RT VERSION This is for RT 4, solutions for older versions are available on the wiki linked from the CustomFieldsOnUpdate page. http://requesttracker.wikia.com/wiki/CustomFieldsOnUpdate INSTALLATION "perl Makefile.PL" "make" "make install" May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line: Plugin('RT::Extension::CustomFieldsOnUpdate'); For RT 4.0, add this line: Set(@Plugins, qw(RT::Extension::CustomFieldsOnUpdate)); or add "RT::Extension::CustomFieldsOnUpdate" to your existing @Plugins line. Patch your RT If you are running RT 4.0.0 - 4.0.2 you need to apply patches/RT-4.0.0-2-edit-ticket-custom-fields-in-table.patch. This change is part of RT 4.0.3 and later. patch -p1 < /path/to/RT-4.0.0-2-edit-ticket-custom-fields-in-table.patch Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver AUTHOR Ruslan Zakirov Kevin Falcone BUGS All bugs should be reported via email to bug-RT-Extension-CustomFieldsOnUpdate@rt.cpan.org or via the web at rt.cpan.org . LICENSE AND COPYRIGHT This software is Copyright (c) 2014 by Best Practical Solutions Under the same terms as perl itself.