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|-=>CompuNotes<=-|
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Notes from The Cutting Edge of Personal Computing
February 7, 1997
Issue 67
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Managing Editor: Patrick Grote -- mailto:pgrote@inlink.com
Assistant Editor: Writer Liaison: Doug Reed-- 
mailto:dr2web@sprynet.com
Graphics Editor, Webmaster: Judy Litt mailto:jlitt@aol.com
Archives: ftp://ftp.uu.net/published/compunotes/
Website: http://users.aol.com/CompNote/
email: mailto:notes@inlink.com
fax: (314) 909-1662
voice: (314) 909-1662
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CONTENTS
My Notes:
1=> Join us on Monday when we announce our annual winners!
2=> This Week's Winner!

Columnists' Corner:
3=> "As I See It," Software Buyers Should Demand Warranty Up Front 

Reviews:
4=> Product: Goldmine Contact Manager 3.2 
Reviewed By: Don Hughes, mailto:dhughes@wwdc.com
5=> Product: You Don't Know Jack, Volume II
Reviewed By: Judy Litt, mailto:jlitt@qualitty.com
6=> Product: Healthy PC
Reviewed By: Don Hughes, mailto:dhughes@wwdc.com
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CompuNotes is: Available weekly via email and on-line. We cover the PC
computing world with comprehensive reviews, news, hot web sites, great
columns and interviews. We also give away one software package a week
to a lucky winner for just reading our fine publication! Never dull,
sometimes tardy, we are here to bring you the computing world the way
it is! Please tell every online friend you know about us!
CompuNotes
B440    
1315 Woodgate Drive
St. Louis, MO 63122
notes@inlink.com   
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Patrick's Notes
1=> Chat Session with CompuNotes!

Every Monday night at 8:00pm, CompuNotes hosts a chat session on 
Yahoo! Chat! Last Monday was our first night and a fun, informative 
night was had by all!

This week we will be announcing the winners of our first annual 
readers awards. We will have our writers as guests to shed some light 
on the products coming out in 1997! We invite you to attend and join 
in on the conversation and fun!

The address is <http://chat.yahoo.com>. We are located in the 
SCIENCE&TECHNOLOGY area in the Computer/CompuNotes room. All you have 
to do is type WHERE IS COMPUNOTES and a guide will help you. Also, 
please plan on signing on Yahoo! 30 minutes prior to your chat if this 
will be your first chat. You'll need to download a plug-in for your 
browser to support the chat!

As always, we'll be giving away a free software package to someone in 
attendance. 

2=> Winner!
This week's winner is lhupp@infocom.net! Send them a congrats
message mailto:lhupp@infocom.net!

3=> "As I See It" is the name of the paper's reader-submitted full- 
length editorial (daily feature -- nice!). Dwight Silverman, mentioned 
below, is based at the Houston Chronicle. 

This was written in response to a Patriot editorial basically saying 
"Go get'em" over the AOL price change ... like the AG looked into the 
Patriot when they raised the cover price last year! 

I hope to see this in CompuNotes, I take this digital consumerism 
pretty seriously -- in fact, I have a class-action lawsuit pending 
against one of the major players over their bugware. 

--Jeff Fishbein

Software Buyers Should Demand Warranty Up Front
"As I See It"
By Jeff Fishbein

The Patriot recently joined a host of media organizations in 
supporting various state attorneys general who are investigating the 
pricing practices of America Online (Editorial, Dec. 15). While I 
agree that the state's top police officer -- and the media -- have an 
obligation to protect citizens, I think this is a case of misdirected 
concern. 

According to the company's usage statistics, most AOL users will see a 
net decrease in their online bill with the service's new unlimited-
access pricing. In fact, AOL joined the fledgling Microsoft Network in 
making this change, mostly in response to consumer demand. While the 
attorney general is hard at work attacking a company that's trying to 
do you a favor -- and the media is lending its support -- there are 
numerous other companies that are working to rip off the computing 
public, and I've yet to see a mention of it in the paper. Sadly, these 
are not fly-by-night hackers trying to make a quick buck, these are 
reputable and well-known software companies, who have found a new 
weapon in the fight against consumers' rights: warranties. 

When was the last time you actually read all the way through a 
warranty for any product? It's all fairly standard wording, and most 
of us assume the companies we buy products from will stand behind 
those products. But in the software industry, warranties are often 
written to disclaim responsibility. Would you buy a car if the dealer 
specifically stated that the car was not guaranteed when used as a 
mode of transportation? Probably not ... but chances are, a good bit 
of your software is warranted with either or both of these phrases: 

"(The software is provided) 'as is' without warranty of any kind, 
either expressed or implied, including but not limited to the implied 
warranties of merchantability or fitness for a particular purpose. 
"(We) do not warrant that ... the operation of the software will be 
uninterrupted or error-free, or that defects in the software will be 
corrected." 

Both of the above come from actual software products I own. Another 
company whose products I have used has gone so far as to state in its 
warranty that the purchaser is liable for the cost of any corrections 
the software company must make if their program is faulty. Is there 
any other industry in America that could get away with this? This 
doesn't mean that all technology companies are charlatans, but the 
ranks grow each year. In fact, the newest version of Intuit's 
"Quicken," the top-selling home finance program, includes just such a 
non-warranty. How can you be on the lookout for a ripoff? Sadly, it's 
often hard to know before you open the box -- that's where the 
warranty is -- and once you've opened the box, you've implicitly 
agreed to the terms of the license and warranty. 

A great example is the Cybermedia program "Oil Change," (recently 
reviewed in The Patriot-News by Dwight Silverman, whose column appears 
each Tuesday). The CD-ROM is sealed with a sticker that says you 
accept the license when you break the seal. The license is stored in 
digital form on the CD -- there's no paper version in the box -- so 
you have to accept it before you can read it. 

Even the most reputable companies will use logic-defying legal 
opinions to protect them from liability. Macromedia, a large design 
software company, marketed a product which recommends "Windows 3.1 or 
higher," but it won't run on Windows 95. Microsoft, another reputable 
company, has claimed that Windows 95 is NOT a higher version of 
Windows, but is instead an entirely new product -- even though it is 
sold as an upgrade, and the Microsoft manual uses the phrase, "If you 
are upgrading from an earlier version of Windows ..." The end result 
is that a user who switched to Windows 95 was virtually forced to 
replace an entire software library because the new operating system 
couldn't live up to its promises -- at a cost of hundreds to thousands 
of dollars. But that isn't why the Justice Department went after the 
software giant -- the government was apparently more worried about 
Bill Gates' growing wealth through good deal-making than with the 
suffering and frustration of consumers. 

And none of this even touches the issue of technical support, which 
has essentially become an extra source of revenue for software 
companies. Again, would you consider your car warranted if you had to 
pay for covered repairs? Even during a "free" tech support period, you 
usually have to pay for the call. 

How can you protect yourself? Read the warranty that comes with every 
software product you own. If the company doesn't warrant that the 
software will perform substiantially as stated in the documentation 
for a period of at least 90 days, buy a competitor's product. If the 
software is a major application, make sure it includes at least 30 
days of free tech support from the first call, not from the day you 
register. Finally, if you agree that the software industry is taking 
advantage of you as a consumer, take action. But plan on a lonely 
battle, because the attorney general and the media probably won't 
offer any help. 

 --Jeff Fishbein is an internet consultant based in Selinsgrove. He 
owns an internet commerce site for local businesses; the URL is 
http://www.riverweb.com 

4=> Product: Goldmine Contact Manager 3.2 
Reviewed By: Don Hughes, mailto:dhughes@wwdc.com
System Requirements. 486, VGA, 8 MB memory
MSRP: $295.00 (Single), $895.00 (5 User Network)
***Prices vary according to the size of the network..

The two computers used for testing and installing GoldMine were: a 
486DX 100MHZ VL bus, with 16 meg of ram, ATI WinTurbo graphics card, 
and the second computer: Pentium 100 MHz PCI bus, 16 Meg of ram and an 
ATI WinTurbo graphics card (2 meg of ram on each card). The GoldMine 
Contact Manager program is on three 1.44 floppy disks and a fourth 
disk contained the United States zip codes by region. Currently, there 
is no postal code disk for Canada, but the user can add the code 
during data entry. 

GoldMine can be purchase for DOS, Windows 3.1 and Windows 95 and 
Windows NT. You can download Evaluation software from GoldMine's 
Internet site http://www.goldminesw.com. The evaluation software is 
time-limited or in the case of the DOS version limited to twenty 
contacts. However, in spite of the limitation of the evaluation 
program, GoldMine enables a prospective user to try their product for 
free.  

Software set-up is straight forward with no errors where encountered 
during the installation on the test computers. Having relatives and 
business contacts in the United States, I also installed two postal 
code regions their areas. Over the years I have had the fortune or in 
some case's misfortune to try many different PIMs. However, no matter 
which ones I used or set-up for clients, none of them really seized my 
attention, till I installed and started working with GoldMine. 

With the program installed, I jumped right into the fray, entered my 
password and clicked on the OK button. As GoldMine's contact screen 
appeared I was overwhelmed by the layout of their work screen, rows of 
buttons and the programs raw power. Soon I was a happy little camper 
clicking away with my mouse on this or that button. Next I found 
myself totally running amuck, stuck in the middle of things and going 
no-where fast. Yes, it was time to read the book. I highly recommend 
before running GoldMine and getting mouse happy, you take the time and 
a least read and work through the users guides. 

Three illustrated reference books are supplied with GoldMine, the 
Users guide, and Reference Manuals One and Two. If you follow the 
information given in the Users Guide before you start creating files, 
you will find GoldMine Contact manager as very easy to use product. 
The only error I have come across to date occurred between the 
keyboard and the chair, when I was in a rush to start using the 
product. 

The GoldMine Software Corporation proclaim:
"GoldMine is the #1-rated contact manager. It is designed to automate 
business professionals -- whether they work with others in networked 
offices, remotely in the field or alone on a desktop PC. It combines 
contact management, day and time planning, sales automation, and mail 
list management with group calendaring, database design, data 
synchronization and e-mail messaging to create an enterprise-wide, 
business solution. GoldMine's open architecture and Windows DDE 
functionality enable users to effectively manage and share information 
across any organization through its easy integration with other 
mission-critical applications. 

Features include fully customizable and expandable database 
structures, mass fax/mail merging capabilities, sales forecasting, 
branching telemarketing scripts, comprehensive history tracking, pager 
support and remote data synchronization. With GoldMine you will turn 
your business into a treasure." 

I know we have all heard or read these kinds of statements before from 
software manufactures saying that their product is number one in the 
universe. No one can accuse GoldMine of being bashful when stating the 
foremost purpose of their software, but as boastful as the statement 
seems, their product does exactly what they state and beyond. The 
program functioned equally well on both test computers, and to date I 
was not able to find any flaw in the GoldMine Contact Manager program. 

What does GoldMine do and who needs a contact manager? To put it very 
simply and briefly a contact manager is just, a program to store and 
retrieve data. The data can be anything from a list of friends and 
family members, church members, service providers, Doctors, utility 
companies, school phone numbers. Add to the data, not just phone 
numbers, but, the name of the business, and the address, city, state, 
postal codes and other important information. The simple data file has 
now grown into a complex list that soon needs a program such as a 
contact manager in which to store it. 

In business time is money, and data/information are the origin of an 
association's strength to increase profits. Therefore, combine the 
ability of a computer to sort and retrieve data with the power of a 
contact manager to store this information you have a valuable business 
at your finger tips. Many of us have been handed a business card or 
given an address that we file away for future reference, only to find 
the card or paper lost or thrown out by mistake. However, by using an 
Pim such as GoldMine the data can be stored and retrieved at a moments 
notice, along with any other information entered, never to be lost or 
misplaced again. 

A few of the features built into GoldMine are: ....simple-to-define 
screens and fields, unlimited notes for each contact, Calendars with 
group scheduling,...integrates (via DDE) with Microsoft Word, 
WordPerfect, WordPro, Excel, and WinFax Pro...Send and receive 
Microsoft Mail or Internet mail, send message to alpha-numeric pagers, 
sales forecasting, analysis, and lead management...built in report 
writer and spell checker...Web page import and launch(Windows 
95)...Peg Board...Time Clock and user log... 

When you start GoldMine, a start-up screen prompts you for a password 
(the password is optional and set-up during the install process), once 
entered the main screen appears. The main contact screen has five 
parts: main menu, tool bar(s), a status line, the contact record, and 
a client area. Like other Windows programs each item in the main menu 
supplies a function or opens a submenu. 

Entering a new contact is extremely easy, you select File, New Record, 
and an entry screen pop up. Here you can enter: Company, Contact, 
Phone Number plus the phone extension, E-mail Address, New Record and 
Current Window. Three areas on the "ADD a New Record screen are 
customizable. 

In the Creation Method area you can select: New Record, Template 
Record or Duplicate record. The View Method area has two selections, 
Current Window (replace the active contact windows with the new one) 
and New Window (Creates a new contact windows and keep the old record 
on screen). Once the above information is entered, GoldMine switches 
you to the "Contact Record" that contains information entered about a 
contact or Business. 

When in the contact windows you enter information about the contact 
such as: Department, Title, Source, Address, etc. When I first 
installed GoldMine and started entering the data, I inserted the 
address, and the next tab, sent me to the ZIP code data entry area- 
bypassing City and State. To insert the City and State data I had to 
click on that area with the mouse or using shift and tab move back up 
the contact record and enter the data. 

It was at this point I contacted the good folks at GoldMine Software 
and spoke their Director of Public Relations, Brenda Christensen, who 
assured me that this was not a bug in the software, but was in fact 
designed to work this way. GoldMine supplies another disk containing 
Zip or Postal code data and once it is installed GoldMine will enter 
the City and State automatically for you when you type in the postal 
code. Also the program allows the user to manually enter the zip code 
for areas not listed or other countries such as Canada. 

True to her word, Brenda, quickly sent me the updated disks for 
GoldMine and the Zip code disk. I then set about entering the data for 
my American cousins and software companies and the program worked 
effortlessly. However, GoldMine does lack Postal Codes for Canada, but 
the user can add the postal codes during data entry without any 
problems. Another nice feature of GoldMine is the lookup list (Lookup 
Lidy) that can be customized by the user. If you click on the Title 
field on the contact window, and press F2 the lookup list pops up and 
you select the title of the person: Account Manager, Consultant, 
President etc, or add your own title. 

The GoldMine contact manager, has many user customizable options that 
allow the end user to set the program to fit their particular needs. 
The New 3.2 version supports conversion of an: ACT! Database file, DBF 
xbasae/clipper, ASCII field delimited and field / record separators, 
SDF fixed length text files. Another feature is Internet e-mail send 
and receiving, Web page launching, and turn incoming e-mail data into 
contact information. 

The View Calendar mode, the user has the choice of: Day, Week, Month, 
Year, Planner Outline, and Pegboard. On a network system the Pegboard 
feature allows for each user to log time in and time out, effectively 
tracking workers whereabouts, for better time management. Built into 
this multi-functional program is free form organization/project 
management using their "InfoCentre." The InfoCentre can become a 
complete electronic library, or for used for product pricing, tracking 
and linking of projects, company offices, departments, and limited 
only by the user's imagination. 
  
There are so many features built into GoldMine that no single article 
can entirely cover all the aspects of this fine product. If you or 
your company are looking for a powerful contact manager to better 
service your clients, then GoldMine is a should be on the top of your 
list for an evaluation. You can download an evaluation copy from 
GoldMine's Internet site (http://www.goldminesw.com) and take it for a 
spin, and kick the tires. Goldmine may while be the Cadillac of 
Contact management software, but behind its slick interface is the 
durability and power of a modern battle tank. 

Also when you visit GoldMine Software's Internet site and check out 
their many awards and recognition's, and obtain the latest product 
information. GoldMine Contact Manager is one of the best programs I 
have had the pleasure of reviewing to-date. If there is a bug in this 
program, I have yet to find it. Other then my early impatience to use 
the program with-out reading the manual GoldMine has preformed with a 
glitch. 

A word about GoldMine Software Support. 

A special thank-you to Brenda Christensen for the fast and prompt 
response in answering my phone query and providing the updated program 
with zip codes. The President of GoldMine Software should be very 
proud of the personnel working for his company. From the very moment 
of my initial contact was made with the receptionist, the telephone 
call was handled with the up most speed, and courtesy. Usually when I 
call a US company the first thing that happens is they put the me on 
hold. However, this was not the case with GoldMine Software. They 
answered my call and transferred me to the correct department in 
record time. 

Contact:
GoldMine Software Corporation
17383 Sunset Blvd., Suite 301
Pacific Palisades, CA 90272
USA.
Phone (310) 454-6800
FAX   (310) 454-4848
<http://www.goldminesw.com>

Ratings:
Install/ease of Use: GOLD
User Friendliness: GOLD
Support: GOLD
Quality: GOLD
End User: Large and Small Business, Service Agents, Teachers, Doctors, 
Lawyers,  or an individual needing a Contact Manager.
 
5=> Product: You Don't Know Jack, Volume II
Reviewed By: Judy Litt, mailto:jlitt@qualitty.com
Reviewed on: Pentium Pro 200, 64 MB RAM, Windows 95, 12x Cd-rom
Requires: Windows, 8 MB RAM, 2x cd-rom, SVGA, Sound Blaster compatible 
soundcard.
Street Price: $39.95

You Don't Know Jack, Volume 2 is Trivial Pursuit with an attitude. 
It's a trivia game - you can play by yourself, or with up to two other 
players (although how more than 2 players fit around one keyboard is 
beyond me). 

Let me preface the review by saying I'm not a game person. In the 
three years I've been reviewing software for CompuNotes, this is the 
first time I've requested a game. The main reason I did was that it 
came highly recommended by a friend of my husband's, & I thought my 
husband would like to play it. And I do like Trivial Pursuit (the 
original board game, that is). 

Installing was easy; I ignored the usual advice about disabling your 
antivirus software. However, I installed Netscape Navigator 3.01 
shortly afterward - again without disabling my antivirus software - 
and this totally messed up my OS. I still can't access my sound card; 
I may actually have to delete my Windows directory and totally 
reinstall Windows 95 to repair the damage. In the future, I think I'll 
be heeding the antivirus warning. 

There is no manual, just an insert in the CD's jewel case, but that's 
entirely sufficient. You have a choice between playing a seven 
question game or a twenty-one question game. We chose seven question 
games, which are over quite quickly. 

You Don't Know Jack is also somewhat like Jeopardy. Usually the last 
person to answer a question correctly gets to pick the next category 
(from among three choices). When you think you have the correct 
answer, you buzz in. Here's a twist, though: if you think the person 
you're playing against doesn't know the answer to a question, you can 
"screw" him by forcing him to answer the question. You're only allowed 
one screw per game. My husband & I have a good relationship, so we 
never availed ourselves of that particular option. 

There are seven types of questions:

1. Multiple Choice
2. Picture
Asks a multiple choice question about a picture on the screen.
3. Fill in the Blank
4. Whatshisname
Guess the famous person. You get more and more clues as time goes by.
5. Gibberish
Rhyming puzzles. You get a gibberish phrase & must try to think of a 
quote, saying, lyric, or phrase that it rhymes with. You get clues as 
time goes by, but the amount of "money" you win decreases 
proportionately. I hate these questions - but I did get one once! 
6. DisorDat
A bonus question only one player gets to play. You must categorize a 
list of seven clues. For each correct match, you win money; for each 
incorrect match, you lose money. 
7. Jack Attack
The last question of every game. One phrase zooms out from the center 
of the screen as potential matches fly by. Each one has seven matches; 
buzz in with the correct match and win $2000; buzz in with an 
incorrect match and lose $2000. It's kind of like Final Jeopardy: it 
can turn a loser into a winner and visa versa. 

If you feel an answer to a question is wrong, you can email 
pissed@learntv.com (there's also a snail mail address). There's also 
an online version at http://www.bezerk.com/ - you can compete for high 
scores, rank yourself against other players, and win prizes. You must 
download the engine for the game before you'll be able to play it 
online, which I didn't try. 

The Jack instructions include the following warning: "This product 
contains mature content, including suggestive sexual references and 
language that may not be suitable for children. Besides, they won't 
get it, anyway." I strongly agree. The first time I saw the game in 
action, a twelve year old was playing. I didn't think it was really 
appropriate for him, but he seemed to love it. 

For trivia buffs, and Jeopardy fans who appreciate the far side, You 
Don't Know Jack, Volume 2 is a lot of fun. There's a seemingly 
inexhaustible supply of questions (unlike the board game Trivial 
Pursuit, where if you play it enough, you'll begin to recognize 
questions). And you just might learn something amidst all that fun. 

By the way, I trounced my husband in two out of three games. But he 
finally came back to beat me with the highest score to date. 

Berkeley Systems, Inc.
2095 Rose Street
Berkeley, CA 94709
510-549-2300 Voice
510-849-9426 FAX
pctech@berksys.com
<http://www.berksys.com/>
AOL: BerkSys
Compuserve: Go WINAPC (75300,1375)

Ratings:
Installation/Ease of Use: Gold
User Friendliness: Gold
Quality: Gold
User: Anyone interested in testing their knowledge (or expanding) of 
trivia

6=> Product: Healthy PC
Reviewed By: Don Hughes, mailto:dhughes@wwdc.com
Requirements: Windows 95, modem, VGA

Healthy PC is an uncomplicated one button started software program, 
allowing the end user a quick and easy way to checkup any PC. The 
program checks for the most common types of viruses, including the 
Microsoft Word macro virus. The Healthy PC program is furnished on two 
1.44 floppies, and installation is a breeze. 

The computer used to test the program was a 486Dx 100 MHz, 16 MB ram. 
ATI VGA WinTurbo graphics card, modem and an Internet connection. A 
small double sided four page manual, and built in help are all that is 
required to run Healthy PC. I started to install the program at 9:42 
p.m. and finished at 9:48 p.m., including the time needed to register 
the software on line. Once the computer rebooted, I started Healthy PC 
and clicked on Live Update. 

The program dialed Symantec, using the Internet connection (you have 
the choice of modem or Internet for down loading updates) logged in, 
and download the new update file. Soon afterward Healthy PC 
disconnected from Symantec, and continued to update itself 
automatically. The entire updating process could not have been easier 
or more automated. The only thing the user has to do is click on a 
single button with the mouse. 

. After the program updated, I clicked on Healthy PC's START button, 
and let the program go to work. During the PC checkup process the 
program runs through Five sections: 
1. Check for Viruses
2. Remove Viruses
3. Check Hard Drive
4. Repair Hard Drive
5. Optimize Hard Drive.

The speed Symantec's Healthy PC was impressive. The hard drives on my 
computer are partitioned as C, D, E, F, G. Healthy PC executed all the 
utilities and checked all drives in less than 5 minutes. 

However, the Utilities section does not give the user an opportunity 
to select options or which drive to scan. If you find a virus on your 
computer, you will have to check any floppy disks that may have been 
used during the time the virus was active on the system. However, 
lacking in their documentation or help file was instructions how to 
scan a floppy disk for a virus. 

I noticed as the program started it checked A: and B: drive's first, 
then continued to check the hard drives. Subsequently, I then inserted 
a floppy into drive A: hit the Start Button, and Healthy PC virus 
scanned the disk in Drive A: then continued to scan all other Hard 
drives. The drawback being the program will run through all of its 
tests unless you click on exit, and to scan another floppy you have to 
restart Healthy PC. 

Of special note in Symantec's guide "Like your family doctor, Healthy 
PC tells you when it's time to call in a specialist: if a virus is 
detected in the hard drive boot sector...it report it but doesn't fix 
the problem...is a serious problems are detected in how your files are 
laid out on the drive, Healthy PC reports the problem, but doesn't 
attempt a repair." The Healthy PC program does not have the power of 
the full version of Norton Anti Virus, or Norton Utilities for Windows 
95. 

Healthy PC has been advertised in US magazines for under $30.00, and 
retailing in Canada for under $40.00. The Program is slick, and fast, 
but lacks the power of the full Norton utilities versions. If you are 
looking for an easy to use utility that automates most PC maintenance 
tasks at the click of a single button, then Healthy PC is one program 
you should think about buying. 

Symantec Corporation
175 West Broadway
Eugene,  OR 97401
(800) 441-7234
<http://www.symantec.com>

Ratings:
Install/ease of Use: Gold
User Friendliness: Gold
Quality: Silver
End User: Anyone needing an easy to use Virus scan & Disk Repair 
Utility

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